Deleting Members

You may wish to delete a member from your organisation, this article will show where this can be carried out and some restrictions that may mean you don't have the option to delete a member.

If you prefer to archive member records to retain their details, please use the Archiving Members article for details.

Unregistered Users

If you have created a user in error then within the Members admin area you will see an option to delete their account, highlighted in red below.

You will only see the option to delete a member if they have not registered on the system.

Registered Users

Once a user has registered (by signing in to your members area) then the Delete option is removed from their admin profile page. 

This is by design, primarily because the user may have interacted with the system (such as creating bookings or been added to committees) and removal of their account can leave orphaned references, as well as potentially causing reporting or other issues.

It is advised to set their Status to "inactive" within the admin Summary area of their profile, as shown below:

This allows any data connected to them to remain but removes the ability for the member to login to the system.

An Archive option is being planned for a future update which should provide further functionality for managing members that have left the organisation.