Registration/Password Reset - Error Messages

A member may see the following error message when attempting to register or set a new password.

This error indicates one of two potential problems, as detailed below.

Email Address Not Found

Confirm that the member is using the email address stored in the system, some email providers allow for variations of email addresses, for example, Google email addresses can be [e-mail] and [e-mail], which are the same account.

Expired/Invalid Registration/Reset Token

A token is the unique alphanumeric section of the registration/reset link.

Each time the registration/password reset email is sent to the member the token used for authenticating this is changed.

This means that a previous reset token cannot be used.

Ensure that if the member has received multiple password reset/registration emails that they are using the link from the most recent email.