Members Login - Users See a Basic Page

When a member attempts to log in to the system they may only be shown a basic page with a "Unsupported Browser" page title and some text.

This is likely because the version of their web browser is below the supported level.

The page has a link to this article which gives guidance on how to update the browser.

What Is My Browser?

To assist in determining the browser name and version the following website provides information that can be useful for forwarding to the help desk.

Open the following link in the browser being used: https://www.whatismybrowser.com

The page displayed will look similar to below.

To share this information simply choose one of the options on the page, as shown below.

Further Information

The list below shows the most popular web browsers and the minimum supported versions to be able to use the system.

It is advisable to use the latest web browser version as it will include security updates and features that are required for the web.

All versions of Internet Explorer are unsupported when using memb.rs as Internet Explorer has been replaced by Microsoft Edge.

Google Chrome

Supported version(s):

• Chrome version 112 and above

Finding Version Number

You can find the version of Google Chrome by copying and pasting the following link in to the web address bar in Google Chrome

chrome://settings/help

Alternatively follow these steps:

1. Open Google Chrome on your Mac or PC
2. Click the three dots in the upper-right corner of the window
3. Hover your mouse over "Help"
4. Click "About Google Chrome"
5. The version of your Google Chrome browser will appear in the next window

Google Chrome should automatically update itself to the latest version.

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Microsoft Edge

Supported version(s):

• Microsoft Edge version 111 and above

It is important to note that there are two versions of Microsoft Edge, only the new version is supported.

The older version which replaced Internet Explorer is called Microsoft Edge Legacy.

Microsoft Edge Legacy is typically found on older versions of Windows, such as Windows 7, or if operating system updates have been disabled.

Finding Version Number

You can find the version of Microsoft Edge by copying and pasting the following link in to the web address bar in Microsoft Edge

edge://settings/help

Alternatively follow these steps:

1. Open the new Microsoft Edge
2. select Settings and more at the top of the window
3. Select Settings
4. Scroll down and select About Microsoft Edge

Microsoft Edge should automatically update itself to the latest version.

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Firefox

Supported version(s):

• Firefox version 102 and above

Finding Version Number

1. Click the Firefox menu button 
2. Click Help
3. Select About Firefox

Firefox should automatically update itself to the latest version.

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iOS Safari (iPhones & iPads)

Supported version(s):

• iOS Safari version 14 and above

Finding Version Number

Within iOS, go to Settings > General > Software Update

Your iOS version and Safari version are the same. (Eg. iOS 14 = Safari 14)

iOS should notify of any system updates for iOS in the Software Update screen.

The following link provides details of how to update your version of iOS:

https://support.apple.com/ios/update

Alternative Browsers

If you're Apple device cannot receive the latest iOS then it may be possible to install Google Chrome as a web browser. Use the following link to access the Google Chrome download page for iOS.

https://apps.apple.com/us/app/google-chrome/id535886823

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macOS Safari (Macbooks, iMacs etc)

Supported version(s):

• Safari 15 and above

Finding Version Number

1. Go to the dock and select the Safari icon to open the Safari browser
2. Choose About Safari under the Safari menu
3. A window will appear with the browser version number