Google Pay and Apple Pay – Memb.rs

What are Google Pay and Apple Pay?

Google Pay and Apple Pay are digital wallet services that allow users to make secure payments using cards they've already saved to their Google or Apple account. Instead of manually entering card details, users can complete payments with a fingerprint, Face ID, or PIN.

Availability

Google Pay and Apple Pay buttons will automatically appear on booking, order and donation forms when:

The user's browser and device support the payment method
The user has Google Pay or Apple Pay set up on their device
The website is accessed over a secure HTTPS connection
Your organisation has enabled Stripe payments

Note: Not all users will see these options - it depends on their device and browser.

Benefits of Using Google Pay or Apple Pay

Faster checkout - No need to type card details
More secure - Biometric authentication and tokenised payments
Convenient - Use cards already saved to your account
Familiar - Uses the same interface you use for other purchases
Error-free - No risk of typing card numbers incorrectly

How to Use Google Pay or Apple Pay

Google Pay and Apple Pay work the same way across all payment forms (bookings, donations, orders, etc.):

Navigate to the form where you want to make a payment (e.g., event booking, donation page, shop order)
Fill in any required details in the form
In the payment section, if available, you'll see a Google Pay or Apple Pay button
Click the Google Pay or Apple Pay button
A payment screen will open showing your saved cards
Select your card and authorise using your fingerprint, Face ID, or PIN
The payment screen will close and you'll return to the form
You'll see a confirmation message: "Google Pay ready. Click the button below to complete your payment" (or "Apple Pay ready")
Complete any remaining form fields (e.g., add guests, dietary requirements, delivery details, Gift Aid information)
Click the submit button at the bottom of the form (e.g., "Complete Booking", "Complete Donation", "Place Order")
Your payment will be processed and you'll receive a confirmation email as normal

Important Things to Know

When is Payment Taken?

Payment is NOT taken when you authorise Google Pay or Apple Pay.

The authorisation step simply confirms you have a valid payment method. The actual payment is only processed when you click the final "Complete Booking" or "Complete Donation" button.

This allows you to:

Review all booking details before paying
Add guests and their information
Make changes to your booking
Cancel without being charged if you change your mind

Switching Payment Methods

You can change your mind after authorising Google Pay or Apple Pay:

Select a different payment method from the dropdown (e.g., "Saved Card" or "New Card")
Your Google Pay or Apple Pay authorisation will be cancelled
Complete the form with your chosen payment method

Security

Google Pay and Apple Pay are highly secure:

Your actual card number is never shared with the website
Each transaction uses a unique encrypted token
You must authenticate with fingerprint, Face ID, or PIN
Your card details remain stored securely with Google or Apple

Browser and Device Requirements

Google Pay works on:

Chrome browser on Android devices
Chrome browser on desktop computers (if Google Pay is set up)

Apple Pay works on:

Safari browser on iPhone, iPad, or Mac
Devices with Touch ID or Face ID

Both require:

A secure HTTPS connection
Cards already saved to your Google or Apple account

Troubleshooting

I don't see the Google Pay or Apple Pay button

This could be because:

Your device or browser doesn't support it
You haven't set up Google Pay or Apple Pay on your device
You're using an unsupported browser (try Chrome for Google Pay, Safari for Apple Pay)
The website isn't using a secure connection

Solution: Use the standard "New Card" payment option instead.

The payment sheet won't open

Make sure you have cards saved in your Google or Apple account
Check your device has biometric authentication enabled
Try refreshing the page and starting again

I authorised payment but want to cancel

Simply close the browser tab or navigate away from the page
No payment will be taken until you click "Complete Booking" or "Complete Donation"
If you've already completed the booking, contact the organisation to request a cancellation

Payment failed after I clicked Complete

Check your card has sufficient funds
Verify your card hasn't expired
Try authorising again with a different card
Contact your bank if the issue persists
Use the standard "New Card" option as an alternative

I was charged twice

This shouldn't happen, but if you believe you've been charged twice:

Check your bank statement - you may see a pending authorisation that will drop off
Contact the organisation's administrator with your booking reference
Authorisation holds typically disappear within 24-48 hours